Refund policy

At Vasthr, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 3 days of receiving your item, subject to the conditions below.

1. Return Window

You have 3 days after receiving your item to request a return.

Return requests submitted after 3 days from the date of delivery may not be accepted.

2. Return Conditions

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags attached
Be returned in its original packaging
Include valid order details, receipt, or other proof of purchase

Items that show signs of use, washing, damage, alteration, or wear may not be eligible for return.

3. How to Request a Return

To request a return, please contact us within 3 days of receiving your order with your order number and the reason for the return.

Once your return request is reviewed and approved, we will provide you with the necessary return instructions.

4. Return Method

Approved returns must be sent by mail to the return address provided by Vasthr.

Please ensure that the product is securely packed to prevent damage during transit.

5. Return Shipping

Return shipping requirements or charges, if applicable, will be communicated to you when your return request is approved.

Please do not send an item back without first contacting us and receiving return instructions.

6. Inspection and Approval

Once we receive the returned item, it will be inspected to ensure that it meets our return conditions.

If the returned item meets the eligibility requirements, your refund will be approved.

If the item does not meet the return conditions, the return may be rejected and the item may be sent back to you.

7. Refunds

Once your return has been approved, the refund will be processed to your original payment method.

Refunds will be processed within 10 business days after return approval.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

8. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or videos of the item and packaging so that we can review the issue and assist you.

9. Exchanges

Returns and exchanges are subject to product availability and Vasthr's approval. Please contact us within 3 days of receiving your order if you require assistance with an exchange.